Shipping Policy
Shipping Policy
Effective Date: January 24, 2024
At DIY500AMP LLC, we are committed to fast and reliable shipping from Florida.
Processing Time
Orders are typically processed within 1 business day. Orders placed on weekends or holidays will be processed on the next business day.
Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Methods
Available services are shown at checkout based on the destination, package, products, and carrier eligibility. Delivery estimates are provided by the carrier and are not guaranteed.
DIY500AMP LLC is not responsible for carrier delays after a package has been accepted and scanned by the shipping carrier.
Packaging and Handling
Cell holders and reusable plastic cases
To keep cell prices affordable, we use the original factory cell holders as shipping packaging when available. These holders may be cut into smaller sections to fit the number of cells ordered, especially for orders of more than 10 cells.
When factory holders are unavailable, we sometimes use transparent plastic cases instead. The packaging method can vary with the order and the materials available. Reusable plastic cases are not a standard free accessory with every cell purchase, unless the product listing or your order expressly includes them. Receiving a complimentary case in one shipment does not guarantee the same packaging for future orders.
Optional case purchases
Reusable plastic cases are optional. When the case option is offered on an 18650 or 21700 cell product page, customers can select it for an additional $0.25 per two-cell case with their cell purchase. The case quantity is the number of cells divided by two, rounded up for odd quantities. The total case charge is the case quantity multiplied by $0.25, before any applicable tax. For example, 5 cells need 3 cases, adding $0.75. Cases are charged only when selected. Cases purchased separately are sold at their regular listed price.
Complimentary shipping packaging is chosen as needed and is not added to the order as a free accessory. Paid case selections appear on the order so the requested cases can be packed.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout, including the correct street, apartment or unit, city, state, and ZIP code. We do not modify an address unless the customer requests the change before shipment.
Returned to Sender
If a package is returned because of an incorrect or incomplete address, refused delivery, or failure to claim the package, the customer may request reshipment at their expense or an eligible refund minus original shipping and carrier return charges. Refunds are processed only after the returned package is received and inspected.
Delivered, Lost, or Damaged Packages
If tracking shows delivered but the package cannot be located, contact the carrier and your local delivery office first. Keep all packaging for a damaged-shipment claim. Carrier and insurance claim requirements apply.
Shipping Insurance
Shipping insurance or signature service may be included or required depending on order value, product type, destination, and risk review. Claims for insured packages must follow the carrier or insurer's procedures.
Contact
Questions about shipping can be sent to support@diy500amp.com or by text to 561-815-4886.